Frequently Asked Questions
Find answers to your questions about manufacturing, dropshipping, shipping, and more.
Frequently Asked Questions
Product & Materials
What material is this jewelry? Is it hypoallergenic?
What material is this jewelry? Is it hypoallergenic?
Our jewelry uses high-quality, skin-safe materials: 316L Stainless Steel, 18K Gold Plated, Premium Zirconia, and Natural Pearls. All pieces are nickel-free, lead-free, and hypoallergenic — safe for sensitive skin. Stainless Steel styles are eco-friendly and non-irritating; gold-plated styles have a thick anti-tarnish layer. For extremely sensitive skin, we suggest a quick patch test before daily wear.
What are the necklace/bracelet sizes? Are they adjustable?
What are the necklace/bracelet sizes? Are they adjustable?
Standard necklace length: 16-18 inches (with a 2-inch extender), perfect for a flattering, versatile fit. Standard bracelet length: 6-7 inches (with a 1-inch extender) for adjustable comfort. Ring sizes are listed in US standard sizes — check the product page for a full size chart and measuring guide. If you’re unsure, our live team can help you pick the right fit!
Will the jewelry look different in person vs. photos?
Will the jewelry look different in person vs. photos?
All our product photos are shot innatural daylight with no heavy filters, so we show the true color and shine. Minor, subtle differences may happen due to phone screen brightness — this is normal for online shopping. Every piece is crafted to match the photo quality you see!
Will this tarnish or fade over time?
Will this tarnish or fade over time?
For gold-plated and stainless steel pieces, our thick plating process ensures long-lasting color retention. Store them in a sealed bag when not in use to extend service life.
Is this in stock? How soon will it ship?
Is this in stock? How soon will it ship?
Items marked “Add to Cart” are in stock and ship within 48 business hours (weekends/holidays may add 1 day). Pre-order items show a clear ship-by date on the product page. You can track stock status anytime on the product page or your order details.
Order & Shipping
What shipping carrier do you use? How long does delivery take?
What shipping carrier do you use? How long does delivery take?
US domestic orders ship via [USPS/UPS] (we don’t accept carrier requests for standard orders). You’ll get a tracking number via email once shipped.- Standard US & UK delivery: 6-10 business days after shipping- Europe: 8-12 business days-International B2B orders: 15-30 business days (excluding customs clearance time). If there is a logistics delay, please provide your order number and we will investigate immediately.Tracking updates appear in your Shopify account under “Orders” within 24 hours of shipping.
Can I change my address or cancel my order?
Can I change my address or cancel my order?
You can edit your shipping address or cancel your order for free ONLY if it hasn’t shipped yet — do this directly in your Shopify “My Orders” tab. Once the order is marked “Shipped,” we can’t make changes or cancel. If you refuse a delivered package, you’ll be responsible for round-trip shipping costs.
My order arrived missing items or damaged — what do I do?
My order arrived missing items or damaged — what do I do?
We’re so sorry for the trouble! Please contact us within 24 hours of delivery with: your order number + clear photos of the package/items + shipping label. We’ll review and send a free replacement or full refund right away — no extra cost to you. Requests after 24 hours can’t be guaranteed.
Returns & Warranty
What’s your return policy?
What’s your return policy?
We offer a 7-day free return for unused, resellable items. Items must be unworn, with original tags, packaging, and no scratches or signs of wear. Custom/engraved jewelry and personalized pieces are non-returnable unless there’s a manufacturing defect. Quality issues are covered under our warranty — we cover all shipping costs for defective returns.
How do I return an item? Who pays for shipping?
How do I return an item? Who pays for shipping?
Return steps: Submit a return request in your Shopify account → Wait for approval → Send the item back with the provided label → Once our warehouse inspects it, we process your refund or exchange.- Defective/quality issues: We cover 100% of shipping costs (we’ll reimburse you if you pay upfront)- Change of mind (don’t like it, wrong size): You cover return shipping.
How long does a refund take to process?
How long does a refund take to process?
We process refunds within 24 hours after our warehouse receives and inspects the return. Refunds go back to your original payment method:- Credit Card/PayPal: 1-3 business days- Other methods: 3-7 business days (depends on your bank’s processing time).
What if my jewelry breaks or has a quality issue?
What if my jewelry breaks or has a quality issue?
We cover manufacturing defects for 30 days after delivery (broken chains, lost stones, peeling plating — not accidental damage). Send your order number and clear photos of the defect, and we’ll offer a free repair, replacement, or full refund. Damage from improper wear (water, chemicals, dropping) isn’t covered, but we can help with low-cost repairs if needed.
Payment & Discounts
What payment methods do you accept?
What payment methods do you accept?
We accept all major US payment options: Visa, Mastercard, American Express, PayPal, Apple Pay, Google Pay. All payments are secure and encrypted via Shopify’s protected checkout — your information is always safe.
Do you offer coupons or discounts?
Do you offer coupons or discounts?
New customers get a [10% off / $5 off] welcome code — sign up on our homepage to claim it! We also run sitewide sales and bundle discounts. Coupons can’t be stacked, and most exclude clearance items. Check your cart for automatic discounts during checkout.
Can I get a receipt or invoice?
Can I get a receipt or invoice?
Yes! A digital order receipt/invoice is sent to your email automatically after purchase. For a detailed business invoice, contact our live team with your order details — we’ll send it within 24 hours.
Jewelry Care & Extra
How do I care for my jewelry to make it last?
How do I care for my jewelry to make it last?
Simple care tips for long-lasting shine:
1 Remove jewelry before showering, swimming, exercising, or sleeping
2. Keep away from perfume, hairspray, lotion, and cleaning products
3. Wipe clean with a soft polishing cloth before storing
4. Store in a sealed jewelry pouch or box to avoid scratches and tarnish
5. Never use harsh chemicals or abrasive cleaners on sterling silver or plated pieces.
Do you offer custom or engraved jewelry?
Do you offer custom or engraved jewelry?
We offer custom engraving and limited custom designs for select styles. Custom orders take [12-30 business days] to make. Contact our live agent to discuss details, pricing, and design options — custom pieces are non-returnable, so please confirm all details before ordering.
How do I reach a live agent fast?
How do I reach a live agent fast?
Click the “Talk to Live Agent” button in the quick menu, or type “agent” “live help” or “human” in the chat. We’ll connect you instantly during business hours. Offline? Leave your order number and email, and we’ll reply within 24 hours.
